Cups leave the studio packed in straw and kraft. They are not posted as café freight.
| Step | Detail |
|---|---|
| Dispatch | 3 working days after payment, unless a piece is still in the kiln — we will write if so. |
| Packing | Each mug is wrapped; lids travel in a separate nest in the same carton. |
| Region | We ship from Hong Kong. Duties, if any, are the receiver’s. |
| Tracking | A tracking note is emailed when the carrier takes the box. |
| Delay | Weather and customs are outside the studio. We chase the carrier if a scan stalls. |
| Wrong address | If the label is what you typed, re-delivery is quoted, not free. |